Your prospects for promotion can vary depending on where you work. Larger hotels and hotel chains are more likely to have a career structure in place, leading to shift supervisor and head receptionist jobs.
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, such as events and banqueting services, sales, personnel or accounts.
In a large hotel, you may be encouraged to gain experience in different departments, which would increase your skills and promotion prospects. You could also move outside the hospitality industry into related areas such as customer service and administration.